Contact Us
Got a question about a free spins offer, spotted something on our site that needs a second look, or just want to tell us we missed a casino worth reviewing? This page explains how to reach the Canadian Casinos team and what we can actually help with.
What we can help with
Canadian Casinos is an independent comparison site covering online casinos available across Canadian provinces. We're not a casino ourselves, so there are limits to what we can do — but within our lane, we're happy to hear from readers on a range of topics:
- Questions about how we rate and rank casino brands, including free spins offers and welcome bonuses
- Corrections — if a bonus figure, wagering term or licensing detail on the site looks out of date, tell us and we'll check it
- Suggestions for casino brands or bonus offers you think deserve a look
- Feedback on the site itself: broken links, confusing sections, anything that made your visit harder than it should have been
- General queries about how free spins, deposit matches and other Canadian casino promotions typically work
What we can't help with
Because Canadian Casinos doesn't operate any casino, hold player funds, or issue bonuses, there are things readers sometimes ask us that we simply can't resolve. If your question falls into one of these areas, the casino brand itself — not us — is the right place to start:
- Account issues — login problems, password resets, identity verification or account closures need to go through the casino's own support team
- Deposits and withdrawals — payment delays, failed transactions or missing winnings are handled by the operator, not by a review site
- Bonus disputes — if free spins didn't credit or a wagering requirement seems off, the casino's support desk and its published terms are the authority, not us
- Complaints requiring regulatory action — these should go through the licensing body named in the casino's terms, or a recognised player-dispute service
We can still point you in the right direction if you're unsure who to contact, but we can't intervene in an individual account dispute or promise an outcome.
Before you get in touch about a bonus
A lot of the questions we receive are about free spins and welcome offers, so a quick check first often saves time. Look at:
- The minimum deposit and wagering requirement attached to the offer
- Which games the free spins apply to, since many are restricted to specific slot titles
- The time limit for using spins or clearing wagering — most Canadian offers expire within a set number of days
- Any maximum cashout cap tied to winnings from bonus spins
These details sit alongside each offer on our comparison pages and in the individual reviews of brands like Cashed and SlotsGem, so it's worth a second read before assuming something's wrong with an offer.
How we work as a review site
Canadian Casinos may earn a commission when readers sign up with a casino through our links. That relationship never decides our rankings — ratings are set through our own research process, and operators can't pay to move up the list. If you'd like the full picture on how we assess casinos and what we look for, our About Us page covers our review process in more detail, and our Responsible Gambling page has information for anyone concerned about their own or someone else's play. For questions about the legal side of using this site, including how our content should and shouldn't be used, our Terms and Conditions page has the details.
A quick note on response times
We aim to read and respond to genuine reader queries as promptly as we can, though as an independent site we don't run a 24/7 support desk the way a casino operator does. If your matter is urgent — particularly anything involving money already deposited with a casino — contacting that operator directly will almost always get you a faster answer than waiting on us.
Still not sure where to start?
If you're weighing up which Canadian online casino to try next and free spins are the deciding factor, our ranked comparison of brands like Cashed, SlotsGem and WinnerIsland is the best place to begin rather than a direct enquiry to us — the terms, ratings and offer details are all laid out there. For everything else, feedback, corrections or general questions about how this site works, we read what comes in and take it seriously.